When ordering a shaft we would require you to send your cue. We will then ship it to McDermott. And they will build the shaft to line up perfectly with your existing cue. We ask this so there is no gaps, butting, and miss matching issues when ordering a new shaft.
 

Payment Options:
We accept Visa, Mastercard, AMEX, and Discover. Payable through paypal.
 

Warranty Information:

When it comes to a quality product and superior customer service, McDermott sets the standard with the McDermott New Cue Lifetime Warranty, the premier warranty in the industry. The McDermott Lifetime Warranty provides unparalleled coverage, and demonstrates not only our confidence in McDermott cues, but also our ongoing commitment to every McDermott customer.

On this website, you can learn more about our warranty and analyze warranties side by side on our warranty comparison page.

You can be certain, as we are, that you will enjoy owning a McDermott as much as we enjoy hand crafting them.

Lifetime Warranty against warpage and defects.
The only warranty in the business to cover warpage.

McDermott Handcrafted Cues warrants its pool cues purchased from an authorized McDermott Cue retailer or distributor to be free of defects in material and workmanship, including warpage, for the lifetime of the product. McDermott will, without charge to the consumer, repair or replace your cue, provided that the claim is accompanied by a copy of the original sales receipt from an authorized McDermott dealer. McDermott does not warrant its product against damage caused by third parties. This warranty does not cover replaceable items such as tip, finish, and wrap. McDermott will fix such items, however, for a fee. In addition, McDermott, at its sole discretion, may void this warranty if there is evidence of abuse or mishandling. To obtain warranty service on a McDermott product, return the product to an authorized McDermott dealer or directly to McDermott. To determine the nearest McDermott authorized retailer or dealer, check out our online dealer listing or contact McDermott directly. Call toll free 1-800-666-2283.

DISCLAIMER: This warranty is in lieu of all other express warranties. McDermott disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors.

To take advantage of our Lifetime Warranty, please enclose a check or money order for $21.95 to cover inspection, shipping and handling.

Our Quality
Craftsmanship is a fine art. Found among the gifted artisans in Menomonee Falls, Wisconsin are the finest wood-makers in America. Through decades of cue building experience, McDermott utilizes a process that includes over 150 separate operations in the construction of each cue. All shafts are made from the finest Kiln-dried, Hand Selected, North American Hard Rock maple and turned 11 times. All forearm and butts are handcrafted from the most unusual, and finest, woods from around the world. The wood is aged for up to two years and is machined three separate times to ensure straightness.
 

Twice a year. Every year, for life. Really. Maintenance is one of many hidden costs to consider when you’re looking at a cue’s price. For most cues, that is. Fortunately, McDermott offers the MOST comprehensive maintenance program ever. Not that our cues require maintenance often. Just about anything your McDermott cue might need replaced, checked or cleaned- tips, shafts, wraps, bumpers, ferrules- is fully covered under our exclusive Lifetime Maintenance program… for life. This will save you money. McDermott’s total commitment to your satisfaction doesn’t end when you take your new McDermott home. It only begins there.

The 10 Point Inspection Process
McDermott craftsmen check for details even the most careful player may not notice. Joints are checked, cosmetics evaluated, weights adjusted, and every minor detail inspected.